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Help Desk Outsourcing
To better serve our clients, up2speed computer solutions offers a complete IT Help Desk solution. Our Help Desk solution is based on a traditional call center and new web based interactive services. The up2speed Help Desk solution has several functions and benefits – the phone is always answered, we know your systems, central point of contact, we know your users, an in-depth incident tracking system (Trails), and multiple options on how to request support (phone, website or email).
By outsourcing your Help Desk support we strive to help you improve efficiencies, guard against productivity losses and reduce downtime by first report problem resolution. We strive to ensure end-users and services personnel get the desktop support they need… when and where they need it. We are proactive in resolving issues before they negatively impact business functions.
Our custom built incident tracking system “Trails” assists you from a management point of view by being able to monitor Help Desk tickets, running reports and user logs from any web browser. By monitoring Help Desk activities companies can then plan or anticipate training needs or specific equipment issues and plan for new resource allocation. The system also allows for us to track Help Desk activities through the entire process from initial call to closure (Manage activities, recognize trends, maintain a history, and internal communications).
What we offer your business:
- 24/7 Access to your trouble tickets through our web based ticketing system (Trails).
- 24/7 phone support by experienced in-house technicians.
- Email & Remote Desktop based support.
- A history of your tickets for reoccurring issues and outstanding issues for your organization.
- You tell us what you need, and we will do our best to provide the service you need based upon the individual needs of your organization.
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- Service, Service & Service
- Experienced Staff
- Client Focused
- Proven Track Record
- Understand Business Needs
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"As a relatively young franchise organization that is experiencing explosive growth, we've come to rely on up2Speed for their expertise, advice and especially ..." - Wendy CaldwellCamp Bow Wow, CFO |
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Ready to find out more?
Please call us to set up a Free Consultation. We look forward to hearing from you!
303.217.5200 |
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